24/7 out-of-home assistance

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24/7 out-of-home assistance

Service details

We are the UK’s largest independent telecare provider. We help over 125,000 people to live safely in and out-of-the-home. Established in 1986, we've been helping people live independently for almost 30 years, achieving a 99.5% customer satisfaction rating.


Prices for the Vega watch and all monitoring start from just £31 a month

Main telephone

0300 123 3232



The page was last updated on 23 September 2019

Service summary

Out-of-home personal alarm service. GPS enabled so we can locate people in an emergency and speak to them through our wrist worn device. Ideal for those living with dementia.

Further information

Out-of-home personal alarm service.

Our Vega Watch can locate wearers in an emergency. Our trained telecare team can speak directly with the wearer through the watches integrated two-way speakerphone. Our team can arrange help or emergency assistance, passing your location on to the emergency services if needed. The Vega watch also offers additional functionality, such as setting safe zones and time triggers.

Client groups

The Vega watch is ideal for anyone living with a long-term illness but who wants to keep their independence away from the home. Those who have a cognitive impairment (such as dementia) can benefit, especially if they have a tendency to wander or are easily confused.

Main address

Centra Pulse
32 Tower View
Kings HIll
West Malling
ME19 4UY