SEND Performance

Page updated 29/06/2022

Swindon Local Authority and its partners are committed to delivering high quality support for all children and young people with Special Educational Needs and Disability (SEND). You have told us that transparency of the performance of timely statutory needs assessments, quality of Education Health and Care (EHC) Plans and communication with the SEND Casework Team are important to you. We will therefore update this page on a bi-monthly basis. 

June 2022 SEND Casework Performance update

PYA – Previous Year Actual 

Exceptions: Where there are exceptional circumstances, it may not be reasonable to expect Local Authorities, and other partners, to comply with the limits above. The Special Educational Needs and Disability Regulations 2014 set out specific exemptions. These include:

  • Appointments with whom the Local Authority has requested information are missed by the child or young person (this only applies to the duty on partners to comply with a request under the EHC Needs Assessment process within 6 weeks)
  • The child or young person is absent from the area for a period of at least 4 weeks
  • Exceptional personal circumstances affect the child or his/her parent, or the young person and
  • The educational institution is closed for at least 4 weeks, which may delay the submission of information from the school or other institution (this does not apply to the duty on partners to comply with a request under the EHC Needs Assessment Process within 6 weeks)

There are a number of factors which have been contributing towards the decrease in timeliness to include:

  • Receiving advice outside of the 6 week deadline
  • Poor quality advice needing to be sent back to advice writers
  • Planned additional capacity from an agency worker not working out

The 20 week timeliness is now being monitored by an Accelerated Action Plan (APP) and reported to the SEND Strategic Partnership and Executive Boards as well as our Quality Assurance Performance Improvement Board (QAPIB).

EHCP Quality Assurance

Invision 360 are a company who have innovatively taken on the SEND challenges around the quality assurance of Education, Health and Care Plans (EHCPs), and Annual Reviews. They have designed software to support Local Authorities in these two areas of challenge. Swindon have purchased both the EHCP and Annual Review Quality Assurance tools and the data below shows the quality of EHCPs. We are at the beginning of the journey with using these tools, so we must keep in mind the small sample size the data below refers to. 

We launched the Invision 360 EHCP quality assurance tool on 04/04. 

Since its launch, the Statutory Team Leaders have audited a total of 28 new, and amended, EHCP’s with 75% (or 21 plans) receiving a ‘Good’ grading compared with 40% nationally (of the 30 Local Authorities using the Invision 360 EHCP tool). 

The tool is highlighting that Section G (Health Provision) is the weakest area of the EHCP’s quality assured with 25% of these sections being scored as ‘Requires Improvement’ and 11% as ‘Inadequate’. The completed quality assurance’s have found that there are needs identified in Section C (Health Needs) but there is no Golden Thread as health provision has not been provided in Section G. 

The DCO is proposing to look at all draft EHCPs through SEND Panel to quality assure Sections C (Health Needs) and G (Health Provision) and sign off on behalf of the CCG. This has never previously happened, but we hope to see an improvement in both of these sections when this is in place. 

The tool is highlighting that Section B (Needs) is the strongest area of the EHCPs quality assured with 89.3% of these sections being scored as ‘Good’ and 10.7% as ‘Outstanding’. 

Since its launch, the Statutory Team Leaders have audited a total of 28 new, and amended, EHCP’s with 75% (or 21 plans) receiving a ‘Good’ grading compared with 40% nationally (of the 30 Local Authorities using the Invision 360 EHCP tool). 

The tool is highlighting that Section G (Health Provision) is the weakest area of the EHCP’s quality assured with 25% of these sections being scored as ‘Requires Improvement’ and 11% as ‘Inadequate’. The completed quality assurance’s have found that there are needs identified in Section C (Health Needs) but there is no Golden Thread as health provision has not been provided in Section G. 

The DCO is proposing to look at all draft EHCPs through SEND Panel to quality assure Sections C (Health Needs) and G (Health Provision) and sign off on behalf of the CCG. This has never previously happened, but we hope to see an improvement in both of these sections when this is in place. 

The tool is highlighting that Section B (Needs) is the strongest area of the EHCPs quality assurance with 89.3% of these sections being scored as ‘Good’ and 10.7% as ‘Outstanding’.

SEND Service Team Structure

Statutory SEND Team Structure

Operations SEND Team Structure

Tribunal information

Note: The Tribunal data was gathered on 08.12.2021. 

So far in 2022, we’ve received 38 Tribunals. Up until June 22nd we have seen an increase of 9 tribunals received, compared to 4 received in the month of May 2022.

The largest number of tribunals received so far in 2022 is for section I (named placement) this is closely followed by sections F & I (Provision and named placement) and Refusal to assess

SEND Service Front Door

Exceeded 14189
Met 927
Not met 1263

Apr 22 Exceeded 1130
Met 48
Not met 21
May 22 Exceeded 1150
Met 56
Not met 97

Note: The Contact Log analysis includes all contacts received via the ‘Front Door’ via Email, Phone, Post or the SEND Portal. This data does not include communications sent to individual officers.

Contacts into the service are RAG rated on a 24, 48, 72 & 96 hour time period. 

The pie chart shows the number of contacts received into the SEND Service between September 2020 – May 2022. Comparing the months of April 2022 to May 2022,  it shows a slight increase in the number of exceeded contacts. However, there is an increase of 8 met contacts in May which rises to 56. There has also been a significant increase in the number of Not met contacts, reaching 97 compared to 21 in April 2022.

Our Delivery Support Officers who are the ‘movers’ of the SEND Service Front Door have had some vacancies within the team; operating at a capacity of 25% which has impacted on the timeliness of contacts received via the Front Door being moved on. In the last week, an agency Delivery Support Officer has started whilst the on-boarding process for our permanent colleagues commences.

If you have trouble seeing these images please download a pdf version here:

June 2022 SEND Casework Performance update

If you have any questions regarding the content of this page please email SENDService@swindon.gov.uk