FAQ's: Why haven't I heard back about my EHC Plan application?

Upon receipt of a EHC needs assessment request electronically (preferred), the SEND Service will acknowledge receipt of this request via return email within 24 hours and advise whether this has been accepted or if rejected (due to missing or incomplete information preventing the application from being processed) inform you of the reasons for this. Upon receipt, the SEND Statutory Team will process the request within 24 hours which includes sending a letter to young people and/or parents/carers and school / professionals to inform them of receipt and the next steps.

If you have not received a letter within a week of the request being submitted, please contact the SEND Service on 01793 464641 or email them at SENDService@swindon.gov.uk to ensure the request has been received.