Help for you in an emergency

If you look after someone who cannot look after themselves without your support, you may be worried about what would happen if you were suddenly unable to help them.

The Carers Emergency Card Scheme provides peace of mind that in the event of an emergency, the person you care for will receive help and support whilst you're not there.

How does the service work?

You create your own Emergency Plan. Once this has been registered, you will receive a Carer's Identification and Emergency Card. This is the size of a credit card you can carry with you at all times. It carries a 24 hour emergency telephone line number and bears a unique identity number that links to your Emergency Plan. In the event of an emergency or something happening that prevents you continuing to care for your loved one or friend, the service will implement the support detailed on your Emergency Plan. This could mean simply contacting a family member, neighbour or friend who can help support the person you care for.

Alternatively, you may wish for us to arrange to directly provide support to the person you care for in their own home or make other arrangements. This can be for up to 48 hours. During that time, further plans can be made for what happens next.

What are the benefits to you? 

  • You will feel supported
  • You will have the back-up of an emergency helpline that operates 24 hours a day, 7 days a week
  • You will have peace of mind to know there is back-up if something happens to you

How much will it cost you?

There is no cost to you for registering with the service. There will be no charge to you for any emergency support during the 48 hours.

Carer's must be registered with Swindon Carers Centre to receive a card.

How do you register?

For more information, please contact Swindon Carers Centre on 01793 531133 or email

'Message in a Bottle' is an emergency information scheme that could save someone's life! You place a small plastic bottle in your fridge containing details of any other family, friends or local organisations who can take over your caring role in an emergency. Then you put specially designed stickers on your fridge door and on your front door to let people know it's there. This means that should the emergency services need to come to your house they will know exactly where to look for this important information.

To find out more information, email:

How to get in touch

You can contact Swindon Carers Centre direct, but if you are still unsure the Adult Social Care team will be able to advise you about planning ahead for emergencies.