Making a complaint, comment or giving feedback

If you’d like to make a complaint about any of Swindon’s local services, you should firstly talk directly to the people who are responsible for the service(s) you are not happy with, either in person, by phone, in writing or by e-mail.

You can also complain to our Customer Services Team at Swindon Direct by completing their online formAs some areas of the Council operate slightly differently due to the specialist nature of their work – please follow the procedures outlined on the Swindon Borough Council website customer feedback page

Customer Feedback Page